SHIPPING & DELIVERY
SHIPPING
Handling Time Duration before Shipping
As a global online seller, we ship dozens of orders daily all over the world. After receiving your order, we need to do quality-control in order to ensure the product's quality and security of your order and order information. Following steps are required before finalising shipping.
24 to 48 hours for Verification of Order: Verification is started immediately once order is placed. Verification is set for your own security to make sure client information of credit card or others are not misused. This will take 24 to 48 hours. Learn about How verification is processed..
Confirmation is sent immediately once verification is done
2 to 3 days for Certificates of the Stones: Further time will be taken if gemstones are sent for laboratory to get fresh certifications after confirmation of order. This will take 2 to 3 three days. Since we have to work in raw stone hunting and then cutting them, it is always difficult to send stones for laboratory. However certificate of authenticity is started to be prepared once order is confirmed. This will give you benefits of availing fresh certificate of the stones.
Time Duration for Shipping of Retail orders: Retail orders will be shipped immediately once passed verification process or availing certifications.
Time Duration for Shipping of Wholesale orders / Pre-Orders: Wholesale or Pre- orders will be shipped time span of minimum one week or 15 days. It depends on availability of the stones.
SHIPPING SERVICES
Shipping Locations: After all done, Items are shipped as soon as possible from the following warehouses:-
- Via Dubai
- Via Bangkok Thailand
- Via Pakistan
Due to location/time zone, destination distance from Pakistan, Thailand and Dubai, a few extra time may be required to ship the packages.
Shipping Carrier: Different shipping services are availed for different regions. Popular shipping carrier services are below mentioned:-
- UPS
- Fedex
- DHL
- By Registered Mail or By Post Via Pakistan or Thailand
Rates of Shipping: Rates of shipping varies. Rates depends on total quantity, weight of the parcel. Larger priced orders within 500 grams in total weight will have Free Shipping. Standard Shipping rates are from $15 USD to $25 USD. The items with larger weight such as 10 kg to 100 kg or more, shipping rates will be calculated at time of ordering.
Shipping Services: for small orders or small weight, courier services are used. For large scale orders such as 100 kg to 1000 kg or more air port to airport or by shipping is available for by sea which is cheap than courier services.
DELIVERY TIME
1- The time duration of or reaching out to the destination depends on your location. Normal time to reach destination, it takes minimum 7 working days or 15 working days.
2- In the case of a rural area or remote area, please give the complete nearby address so the shipping agent can reach to your destination easily. In the case of a rural or remote area, shipment can cause a delay in reaching your destination.
Please be advised that the shipping time can be affected by factors such as time of the year, severe weather and other disruptions. These are outside our control.
Shipping Charges for Destinations?
Shipping charges to Russia, Australia, and South Africa is different from normal shipping charges due to the high price for such d
TRACKING PACKAGES / SHIPMENT
After we dispatch your goods, we will add tracking information in your order details or email you a tracking number for your order (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouses and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.
Please be patient. Most orders take 3-4 days to complete the verification, packing, and dispatch process. If you require additional information on the location of your order, please contact us at info@folkmarketgems.com quoting your order number(s) and we will assist you.
IMPORTANT NOTES
- International orders may be subject to customs clearance procedures that can cause delays in delivery.
- Some shipments, such as standard international shipments, are not trackable
CUSTOM CLEARANCE
Import clearance is solely responsibility of the client. However, our team will cooperate you provide you necessary information always. Our live chat is available for this purpose or one can contact us via email at info@folkmarketgems.com or WhatsApp: +923268999919
