Frequently Asked Questions

ORDERING

At Folkmarketgems.com, our most important rule is that you feel comfortable buying the items you really want. There are three types of orders:-

1. Small Orders in Retails
2. Large Priced Items either in Retail or Wholesale
3. Pre-orders and Wholesale Orders

Small Orders

Orders less than $500 to $1000 are considered small orders. You can checkout those items within price through Credit card. 

Large Priced Items Either in Retail or Wholesale

Large Priced items either in retail or wholesale are large orders. It is advised to contact email at info@folkmarketgems.com or Whatsapp: +923268999919 for confirmation of these orders. Contacting us will give you more security about your order placement

Pre-Orders and Wholesale Orders

 Wholesale orders are meant to be in bulk quantity. Wholesale orders will give you handsome discount on larger quantity. Discount in wholesale gemstone buying can be from 10% to 50% even depending on quantity selection. Contact by  email at info@folkmarketgems.com or WhatsApp: +923268999919 for confirmation of these orders. Handling time for wholesale or pre-order is minimum 2 weeks which can be extended upto 15 days or so. Once order is done, shipment will be forwarded. It is better to order wholesale orders via Bank Deposit. 

Verification of Orders

Scope

This policy applies to all orders placed on our platform using credit cards.

Policy Statement

1. Monitoring and Detection:

   • Our system continuously monitors orders for signs of unusual activity. This includes, but is not limited to, orders of unusually high value, multiple orders placed in a short time frame, and orders from accounts with inconsistent activity patterns.

2. Order Review Process:

   • If an order is flagged for unusual activity, it will be placed under review by our billing department.
   • The customer will be notified via email or phone that their order is on hold for verification.

3. Verification Procedures:

   • Our billing department will contact the customer to verify the order details and ensure the payment method is legitimate.
   • The customer may be asked to provide additional information, such as a copy of the credit card used (with sensitive information obscured) or a government-issued ID.

4. Hold Duration:

   • Orders under review will be held until verification is complete. This process typically takes 24-48 hours but may vary depending on the circumstances.

5. Order Cancellation:

   • If the customer does not respond to our verification requests within a specified time frame, or if the information provided cannot be verified, the order may be canceled, and the customer will be notified.

6. Security Assurance:

   • We implement this policy to protect our customers from potential fraud and ensure their credit card information is not stolen or misused for online ordering.

7. Customer Support

   • For any questions or concerns regarding an order placed on hold, customers are encouraged to contact our customer support team at info@folkmarketgems.com  or instant contact WhatsApp: +923268999919

   Policy Review

   • This policy will be reviewed annually and updated as necessary to address new threats and enhance our security measures.

   Effective Date: 01-01-2024

   By placing an order on our platform, you agree to comply with the terms of this policy. Thank you for your understanding and cooperation in helping us maintain a secure shopping environment.

Cancellation of Orders by the Client

If you want to cancel an order, the rule is that sooner you inform us the better! We dispatch our orders within 48 hours so be sure to let us know about any cancellations at your earliest.

Cancellation of your order will depend on whether your order has been shipped or not. This is why; we give you a chance to cancel your order at any earlier time. If this is the case, please send us an order cancellation request to Folkmarket.com Customer Service via email at info@folkmarketgems.com or call us on (+92) (326) 8999919 and we will take care of everything! However, if your order has been shipped we will not be able to cancel it. Your best option then is to return the item for a redeemable voucher. Please note that in our efforts to deliver unmatched customer service, we aim to ship your order as soon as possible.

PAYMENT METHODS

We accept a number of secure and convenient payment methods:-

• Credit Card
• Visa Card
• Master Card
• Apple Pay
• Google Pay
• Meta Pay
• Shop Pay
• Direct Bank Deposit
• Western Union
• Wire Transfer
• PayPal on request in email at info@folkmarketgems.com

Bank Deposits (Preferable in Wholesale or Large Orders)

You are instructed here to contact us at info@folkmarketgems.com for details if you want to purchase in wholesale in large quantities.

Bank Deposit Details Available for Countries 

• USA
• Australia
• Canada
• UK
• Euro
• Singapore
• Turkey
• Belgium 
• Hungry
• New Zealand
• Belgium
• All European Countries

SAVE FEES COST BY BANK DEPOSIT FOR LARGER VALUE ORDERS | ADDITIONAL GET 10% DISCOUNT
______
BANK DETAILS FOR INTERNATIONAL BANK DEPOSITS For Bank Details, please contact us via email at info@folkmarketgems.com or WhatsApp: +923268999919 ______

Contact for getting Local Bank details available for countries USA, UK, Euro Account, Australia, Canada, Belgium, New Zealand, Singapore, Turkey. Others can pay in International USD Account Above.
________

Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number, and the exact date you made the wire transfer.

Western Union

Note: Please tell us the following information after you have paid using Western Union / Money Gram

1. 1. The 10 digit control number.
   2. Sender's name.
   3. The exact amount you send.
   4. Sender's address.
   5. Please contact us at info@folkmarketgems.com for details

   Here is details for western union or money grams
   
   Name: Adnan Akram
   Address: F-17, Islamabad ,
   Country: Pakistan
   Zip code: 44000
   Phone number: +923268999919
   ______________
   Send receipt to info@folkmarketgems.com and place order on " Checkout page" Once confirm, items will be shipped and tracking number will be added to your order.

Here is how can buy on folkmarketgems.com . It is very easy and user friendly for anyone to buy. 

Returns & Replacements

We accept returns for faulty products if they exhibit the following quality defects:

• Stains
• Zipper malfunctions
• Rips or tears
• Item not as described on the website
• Significant differences between the photographed product and the received item

Return Policy
Our return policy allows you to request a return within 15 days of receiving your item.

Eligibility for Return:
To be eligible for a return, your item must be in its original condition: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return:
To initiate a return, please contact us at info@folkmarketgems.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.

For any return-related inquiries, feel free to reach out to us at info@folkmarketgems.com.

Damages and Issues
Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-returnable Items
Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions about your specific item, please contact us. Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you receive the item you want is to return the original item and place a new order once your return is accepted.

Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, the refund will be automatically processed back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you encounter any of the above issues, contact us immediately at info@folkmarketgems.com. Items must be returned in unused condition with all original tags and packaging. If the product is faulty due to a manufacturing defect, it will be replaced. We do not offer price adjustments on previous purchases. Stones must remain unchanged, as we have a unique identification system for them.

Handling Time Before Shipping

As a global online seller, we handle numerous orders daily, shipping them worldwide. To ensure the quality and security of your order, we follow several crucial steps before finalizing the shipment.

Order Verification (24 to 48 Hours):
Verification begins immediately after you place your order. This step is vital to ensure that your payment information, such as credit card details, is secure and not misused. The verification process typically takes 24 to 48 hours.

You will receive a confirmation as soon as your order is verified.

Certification of Stones (2 to 3 Days):
If your order includes gemstones requiring fresh laboratory certifications, an additional 2 to 3 days will be necessary. Given that we often work with raw stones, which require careful cutting, obtaining these certificates can take some time. Rest assured, the certification process begins once your order is confirmed, ensuring you receive freshly authenticated stones.

Shipping Time for Retail Orders:
Retail orders are shipped immediately after the verification process or once the certifications are completed.

Shipping Time for Wholesale and Pre-Orders:
Wholesale and pre-orders are typically shipped within 1 to 2 weeks, depending on stone availability.

Shipping Services

Shipping Locations:
Once all processing is complete, your order will be shipped from one of the following warehouses:

• Dubai
• Bangkok, Thailand
• Pakistan

Due to time zones and destination distances, additional time may be required for shipping from these locations.

Shipping Carriers:
We utilize various shipping services depending on the destination. Popular carriers include:

• UPS
• FedEx
• DHL
• Registered Mail or Post (via Pakistan or Thailand)

Shipping Rates:
Shipping costs vary based on the quantity and weight of your order. Orders over 500 grams with higher value are eligible for free shipping. Standard shipping rates range from $15 to $25 USD. For heavier parcels (10 kg to 100 kg or more), shipping costs will be calculated at the time of ordering.

Delivery Time:
Delivery times depend on your location. Typically, it takes 7 to 15 working days for your order to reach its destination. If you live in a rural or remote area, please provide a detailed address to ensure accurate delivery. Delays may occur due to seasonal factors, severe weather, or other unforeseen disruptions.

Tracking Packages/Shipments

Once your order is dispatched, we will provide tracking information via your order details or email (based on your email preferences). Occasionally, there may be a one-day delay between dispatch and receiving the tracking number. If you have not received your tracking number, it likely means your order has not been shipped yet.

Please allow 3-4 days for the entire verification, packing, and dispatch process. For further details on your order status, please contact us at info@folkmarketgems.com with your order number.

Important Notes:

• International orders may be subject to customs clearance, which could delay delivery.
• Some standard international shipments may not be trackable.

Customs Clearance
Import clearance is the responsibility of the client. However, our team is here to support you by providing the necessary information. For assistance, please reach out via live chat, email at info@folkmarketgems.com, or WhatsApp: +923268999919.

Welcome to Folkmarketgems.com!

We are thrilled to offer you a seamless experience in acquiring authentic gemstones and minerals sourced from around the world. Whether you're a gemstone faceting cutter, lapidary artist, jewelry designer in need of loose stones, or a collector of rare mineral specimens, Folkmarketgems is here to meet your specific needs.

How to Order Your Favorite Gemstones and Minerals Online:

1. Explore Our Website:
   Visit our website or browse through our Shop page at https://folkmarketgems.com/collections to discover the gemstones and minerals that catch your eye.

2. Add Items to Your Cart:
   Once you've found your desired items, you have two options:

   • Register an Account: Create an account at https://folkmarketgems.com/account/register to monitor your order and make modifications.
   • Guest Checkout: Simply click the 'Add to Cart' button and proceed without an account.

3. Proceed to Checkout:
   When you're ready to finalize your order, click the Checkout button. Enter your shipping address and payment information. Your privacy and security are our top priorities.

4. Review and Confirm:
   Double-check all the provided information to ensure accuracy before making your payment. We accept various payment methods, including Shopify Payment, credit/debit cards (Visa/MasterCard), Google Pay, Apple Pay, Meta Pay, Direct Bank Deposits, Western Union, and Money Grams.

5. Order Confirmation:
   After placing your order, you'll receive a confirmation email that includes your tracking number. This allows you to monitor the progress of your delivery and stay informed every step of the way.

How to Purchase on Folkmarketgems.com:

Types of Payment Available:

• Credit or Debit Cards
• Bank Deposit
• Western Union / Money Grams
• PayPal

Steps to Adding to Cart and Checking Out:

1. Choose Your Product:
   Select the item you want to buy and proceed to the checkout page.

2. Select Your Payment Method:
   On the checkout page, choose your preferred payment method. Options include Google Pay, Apple Pay, Meta Pay, Visa/MasterCard, and more.

3. Add Payment Details:
   Enter your payment information as required. The details will be automatically filled in based on your selected payment method.

4. Bank Deposit Information:
   For payment via bank deposits, banking information will be provided at checkout or you can contact us via email at info@folkmarketgems.com or WhatsApp: +923268999919. Enjoy a 10% discount on bank deposits. Larger orders are advised to use direct bank deposits to save fees and ensure security.

Bank Deposit Details Available for the Following Countries:

• USA, Australia, Canada, UK, Euro, Singapore, Turkey, Belgium, Hungary, New Zealand, and all European countries.

Save on Fees with Bank Deposits for Larger Orders + Get a 10% Discount

Bank Details for International Bank Deposits:

• Account Holder: FMGS ROCKS LLC
• Routing Number: 026073150
• Swift/BIC: CMFGUS33
• Account Number: 822000684865
• Wise's Address: 30 W. 26th Street, Sixth Floor, New York NY 10010, United States

For Local USA Bank Details:
Contact us for bank details available in the USA, UK, Euro Account, Australia, Canada, Belgium, New Zealand, Singapore, Turkey.

Note: After making a bank deposit, please inform us with your order number, amount paid, transaction number, and the exact date of the transfer.

5. Western Union/Money Gram:
   This option is available for those who cannot access bank deposits or pay online.
   Details for Western Union/Money Gram:
   • Name: Adnan Akram
   • Address: F-17, Islamabad, Pakistan
   • Zip Code: 44000
   • Phone Number: +923268999919

Note: After payment, please provide the 10-digit control number, sender’s name, exact amount sent, and sender’s address. Contact us at info@folkmarketgems.com for more details.

6. Send Receipt:
   Send the receipt of your bank deposit or Western Union/Money Gram payment to info@folkmarketgems.com or WhatsApp: +923268999919. A payment confirmation notice will be sent to your email.

7. Review Your Order:
   Verify that your selected product and payment method are correct.

8. Complete the Purchase:
   Click on the "Complete Purchase" or "Place Order" button to finalize the transaction. You will receive an order confirmation email afterward.

For PayPal Payments:
Contact Folkmarketgems for manual invoicing.

If you encounter any challenges during the ordering process, contact us via WhatsApp or email at info@folkmarketgems.com. Our customer support team is available around the clock to assist you.

We appreciate your trust in Folkmarketgems.com as your preferred source for gemstones and minerals. Our commitment is to deliver excellent customer service and help you find exactly what you're looking for.

Order Verification and Processing Policy
Policy Number: FMG-ORD-001
Effective Date: 01-01-2024
Last Reviewed: 01-04-2024

1. Purpose
This policy ensures the accuracy and legitimacy of orders placed with Folkmarketgems.

2. Scope
Applies to all orders placed through Folkmarketgems, including both small and large orders.

3. Policy Details

3.1 Order Verification Hold

• All orders are subject to a verification hold by our billing department.
• The verification process will take 24 to 48 hours.
• During this time, the billing department will verify order details for accuracy and legitimacy.

3.2 Order Confirmation

• Once an order passes verification, it will be confirmed.
• A confirmation email will be sent to the customer's registered email address.
• If further information is needed, customers may be asked for additional details regarding order authenticity.

3.3 Small Order Processing

• Small orders are processed immediately without a hold period.

3.4 Large Order Advisory

• For larger orders, customers are advised to contact Folkmarketgems before placing the order.
• This proactive communication can expedite verification and processing, and may also provide an opportunity to receive a discounted price.

4. Customer Notifications
Customers will receive notifications at each step of the order process, including verification hold, order confirmation, and any additional information required. It is the customer’s responsibility to provide a valid email address and regularly check for updates.

5. Contact Information
For inquiries or assistance, customers can contact us through:

• Email: info@folkmarketgems.com
• Phone: +923268999919
• Customer Service Portal: Contact Folkmarketgems

6. Exceptions
Any exceptions to this policy must be approved in writing by billing department management.

7. Review and Revision
This policy will be reviewed annually and revised as necessary to ensure continued effectiveness and alignment with company objectives.