Frequently Asked Quesitions
Have any question about gemstones and crystals?
Have questions or feedback? Check our FAQ section first. If you still need assistance, feel free to reach out at Email: info@folkmarketgems.com.
FAQs
Yes all gemstones listed on our website are of actual stone pictures and are in stock. If you have any further questions or concerns, please feel free to reach out to us via email at info@folkmarketgems.com or call/ WhatsApp us at +923268999919. We truly appreciate your business and thank you for choosing Fine Art Minerals for your shopping needs!
Welcome to Folkmarketgems.com!
We are thrilled to offer you a seamless experience in acquiring authentic gemstones and minerals sourced from around the world. Whether you're a gemstone faceting cutter, lapidary artist, jewelry designer in need of loose stones, or a collector of rare mineral specimens, Folkmarketgems is here to meet your specific needs.
How to Order Your Favorite Gemstones and Minerals Online:
- Explore Our Website:
Visit our website or browse through our Shop page at https://folkmarketgems.com/collections to discover the gemstones and minerals that catch your eye. - Add Items to Your Cart:
Once you've found your desired items, you have two options: - Proceed to Checkout:
When you're ready to finalize your order, click the Checkout button. Enter your shipping address and payment information. Your privacy and security are our top priorities. - Review and Confirm:
Double-check all the provided information to ensure accuracy before making your payment. We accept various payment methods, including Shopify Payment, credit/debit cards (Visa/MasterCard), Google Pay, Apple Pay, Meta Pay, Direct Bank Deposits, Western Union, and Money Grams. - Order Confirmation:
After placing your order, you'll receive a confirmation email that includes your tracking number. This allows you to monitor the progress of your delivery and stay informed every step of the way.
yes all our gemstones and minerals are 100% natural. If any gem is treated, it is fully disclosed in the product description.
Yes! Most of our minerals include free worldwide shipping. For items with shipping fees, we offer combined shipping—you won’t pay extra for multiple items. All gemstones and minerals in your cart will be shipped together, saving you money. Just add your items to the cart and consult us via Live Chat or WhatsApp: +923268999919
Yes Folkmarketgems offer wholesale and bulk orders. One can write us with their requirements. In Bulk Order, one can get 5 to 70% discount depending on quantity.
For ordering bulk order, write us email at info@folkmarektgems.com or WhatsApp: +923268999919
or Fulfil the form at Contact Us Page: https://www.folkmarketgems.com/pages/contact-folkmarket-gems-for-natural-gemstones
At Folkmarketgems, we offer both in-house and third-party certification for our gemstones. Simply add a certificate to your cart, and we’ll handle the process with a trusted gemological lab. The certificate will be sent with your order. An additional fee applies, shown at checkout. For any questions about certification, our team is here to help!
How to Purchase on Folkmarketgems.com:
Types of Payment Available:
- Credit or Debit Cards
- Bank Deposit
- Western Union / Money Grams
- PayPal
Steps to Adding to Cart and Checking Out:
- Choose Your Product:
Select the item you want to buy and proceed to the checkout page. - Select Your Payment Method:
On the checkout page, choose your preferred payment method. Options include Google Pay, Apple Pay, Meta Pay, Visa/MasterCard, and more. - Add Payment Details:
Enter your payment information as required. The details will be automatically filled in based on your selected payment method. - Bank Deposit Information:
For payment via bank deposits, banking information will be provided at checkout or you can contact us via email at info@folkmarketgems.com or WhatsApp: +923268999919. Enjoy a 10% discount on bank deposits. Larger orders are advised to use direct bank deposits to save fees and ensure security.
Bank Deposit Details Available for the Following Countries:
- USA, Australia, Canada, UK, Euro, Singapore, Turkey, Belgium, Hungary, New Zealand, and all European countries.
Save on Fees with Bank Deposits for Larger Orders + Get a 10% Discount
Bank Details for International Bank Deposits:
- Account Holder: FMGS ROCKS LLC
- Routing Number: 026073150
- Swift/BIC: CMFGUS33
- Account Number: 822000684865
- Wise's Address: 30 W. 26th Street, Sixth Floor, New York NY 10010, United States
For Local USA Bank Details:
Contact us for bank details available in the USA, UK, Euro Account, Australia, Canada, Belgium, New Zealand, Singapore, Turkey.
Note: After making a bank deposit, please inform us with your order number, amount paid, transaction number, and the exact date of the transfer.
- Western Union/Money Gram:
This option is available for those who cannot access bank deposits or pay online.
Details for Western Union/Money Gram:
Note: After payment, please provide the 10-digit control number, sender’s name, exact amount sent, and sender’s address. Contact us at info@folkmarketgems.com for more details.
- Send Receipt:
Send the receipt of your bank deposit or Western Union/Money Gram payment to info@folkmarketgems.com or WhatsApp: +923268999919. A payment confirmation notice will be sent to your email. - Review Your Order:
Verify that your selected product and payment method are correct. - Complete the Purchase:
Click on the "Complete Purchase" or "Place Order" button to finalize the transaction. You will receive an order confirmation email afterward.
For PayPal Payments:
Contact Folkmarketgems for manual invoicing.
If you encounter any challenges during the ordering process, contact us via WhatsApp or email at info@folkmarketgems.com. Our customer support team is available around the clock to assist you.
We appreciate your trust in Folkmarketgems.com as your preferred source for gemstones and minerals. Our commitment is to deliver excellent customer service and help you find exactly what you're looking for.
Absolutely! You can trust that your personal and financial information is secure with us. At Folkmarketgems, we prioritize your privacy and security, using industry-standard encryption to safeguard all sensitive data. When you enter your credit card details on our site, rest assured that your transaction is fully protected and your information will never be shared or accessed by any third parties.
Order Verification and Processing Policy
Policy Number: FMG-ORD-001
Effective Date: 01-01-2024
Last Reviewed: 01-04-2024
1. Purpose
This policy ensures the accuracy and legitimacy of orders placed with Folkmarketgems.
2. Scope
Applies to all orders placed through Folkmarketgems, including both small and large orders.
3. Policy Details
3.1 Order Verification Hold
- All orders are subject to a verification hold by our billing department.
- The verification process will take 24 to 48 hours.
- During this time, the billing department will verify order details for accuracy and legitimacy.
3.2 Order Confirmation
- Once an order passes verification, it will be confirmed.
- A confirmation email will be sent to the customer's registered email address.
- If further information is needed, customers may be asked for additional details regarding order authenticity.
3.3 Small Order Processing
- Small orders are processed immediately without a hold period.
3.4 Large Order Advisory
- For larger orders, customers are advised to contact Folkmarketgems before placing the order.
- This proactive communication can expedite verification and processing, and may also provide an opportunity to receive a discounted price.
4. Customer Notifications
Customers will receive notifications at each step of the order process, including verification hold, order confirmation, and any additional information required. It is the customer’s responsibility to provide a valid email address and regularly check for updates.
5. Contact Information
For inquiries or assistance, customers can contact us through:
- Email: info@folkmarketgems.com
- Phone: +923268999919
- Customer Service Portal: Contact Folkmarketgems
6. Exceptions
Any exceptions to this policy must be approved in writing by billing department management.
7. Review and Revision
This policy will be reviewed annually and revised as necessary to ensure continued effectiveness and alignment with company objectives.
We provide worldwide shipping on every order, reaching almost any destination globally. Our aim is to make it simple for you to experience our top-quality gemstones, no matter where you live.
Please note that any local taxes or customs duties are the customer’s responsibility. To avoid unexpected fees, we suggest checking your country’s import regulations before placing an order.
Enjoy worry-free international shipping when you shop with us. If you have any questions about shipping to your country, our customer support team is ready to assist you!
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.