Welcome to Folkmarket Gems Store
FAQ
While purchasing online on our gemstone and mineral store, if you have question, please feel free to ask us
Shopping Online Gemstones and Minerals
Yes we have created this opportunity for buyers belonging to single stone purchasing, or gemstone lots for commercial jewelry designing, Folkmarket Gems and Mineral store is the best place to buy gemstones online.
Please follow these instructions: Check your login details. Your login username is the email address you used for registration. If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Please make sure that your web browser accepts cookies.
The folkmarket.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact us at info@folkmarketgems.com and indicate the problem. We will assign a new password for you and you can change it once you log in.
Yes we have small gemstone lots online available
Yes, we have paypal available by 2checkout.com . One can pay by credit card or paypal.
Payment Information
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Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit folkmarket.com and log into your account to check the order status at any time. If Folk Market has received payment, the order status will show "Processing".
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Yes, absolutely, we also accept the following payment methods: Wire transfer, T/T, and Western Union. Please contact info@folkmarketgems.com with your request or enquiry. We will respond to your email query within 1 working day.
Still Question?
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Order and returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you experience the above problems, please contact us immediately at info@folkmarketgems.com. Please note that the item must be in an unused condition and contain all the tags and packaging (if any). If there is a fault in the product shipped to you that is a manufacturing defect, your product will be replaced. Price adjustments on previous purchases are not permitted. Stones should be the same as it is before returning, we have an identification system of stones.
Yes tracking is available online. We will send you email with tracking information. You can track your order online on www.dhl.com website or fedex website or any carrier we send you.
Shipping and DELIEVERY
For the USA, Canada, Australia customers, it takes about 4-7business days.
For the United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 3-7 business days.
For customers in South America, it may take 4-7 business days.
For other countries, it may take 5-10 business days.
Fast shipping will always take 4-7 days average all around the world. Normal shipping through registered mail anywhere in the world will take 10-15 days.
We ship your package by different postal services such as DHL, FedEx, Globex, Skynet, Thai Post, or GPO Pakistan post (Registered mail).
After receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that times have been affected. Delivery times can be affected due to the impact on the manufacturing process, supplying, and courier companies.
