Frequently Ask Questions

1. What should I do if I have trouble logging in?

Please follow these instructions: Check your login details. Your login username is the email address you used for registration. If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Please make sure that your web browser accepts cookies.
The folkmarket.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact us at info@folkmarketgems.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

2. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit folkmarket.com and log into your account to check the order status at any time. If Folk Market has received payment, the order status will show "Processing".

3. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

4. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

Yes, absolutely, we also accept the following payment methods: Wire transfer, T/T, and Western Union. Please contact info@folkmarketgems.com with your request or enquiry. We will respond to your email query within 1 working day.