Ordering and Payment Terms

ORDERING

At Folkmarketgems.com, our most important rule is that you feel comfortable buying the items you really want. There are three types of orders:-

1. Small Orders in Retails
2. Large Priced Items either in Retail or Wholesale
3. Pre-orders and Wholesale Orders

Small Orders

Orders less than $500 to $1000 are considered small orders. You can checkout those items within price through Credit card. 

Large Priced Items Either in Retail or Wholesale

Large Priced items either in retail or wholesale are large orders. It is advised to contact email at info@folkmarketgems.com or Whatsapp: +923268999919 for confirmation of these orders. Contacting us will give you more security about your order placement

Pre-Orders and Wholesale Orders

 Wholesale orders are meant to be in bulk quantity. Wholesale orders will give you handsome discount on larger quantity. Discount in wholesale gemstone buying can be from 10% to 50% even depending on quantity selection. Contact by  email at info@folkmarketgems.com or WhatsApp: +923268999919 for confirmation of these orders. Handling time for wholesale or pre-order is minimum 2 weeks which can be extended upto 15 days or so. Once order is done, shipment will be forwarded. It is better to order wholesale orders via Bank Deposit. 

Verification of Orders

Scope

This policy applies to all orders placed on our platform using credit cards.

Policy Statement

1. Monitoring and Detection:

   • Our system continuously monitors orders for signs of unusual activity. This includes, but is not limited to, orders of unusually high value, multiple orders placed in a short time frame, and orders from accounts with inconsistent activity patterns.

2. Order Review Process:

   • If an order is flagged for unusual activity, it will be placed under review by our billing department.
   • The customer will be notified via email or phone that their order is on hold for verification.

3. Verification Procedures:

   • Our billing department will contact the customer to verify the order details and ensure the payment method is legitimate.
   • The customer may be asked to provide additional information, such as a copy of the credit card used (with sensitive information obscured) or a government-issued ID.

4. Hold Duration:

   • Orders under review will be held until verification is complete. This process typically takes 24-48 hours but may vary depending on the circumstances.

5. Order Cancellation:

   • If the customer does not respond to our verification requests within a specified time frame, or if the information provided cannot be verified, the order may be canceled, and the customer will be notified.

6. Security Assurance:

   • We implement this policy to protect our customers from potential fraud and ensure their credit card information is not stolen or misused for online ordering.

7. Customer Support

   • For any questions or concerns regarding an order placed on hold, customers are encouraged to contact our customer support team at info@folkmarketgems.com  or instant contact WhatsApp: +923268999919

   Policy Review

   • This policy will be reviewed annually and updated as necessary to address new threats and enhance our security measures.

   Effective Date: 01-01-2024

   By placing an order on our platform, you agree to comply with the terms of this policy. Thank you for your understanding and cooperation in helping us maintain a secure shopping environment.

Cancellation of Orders by the Client

If you want to cancel an order, the rule is that sooner you inform us the better! We dispatch our orders within 48 hours so be sure to let us know about any cancellations at your earliest.

Cancellation of your order will depend on whether your order has been shipped or not. This is why; we give you a chance to cancel your order at any earlier time. If this is the case, please send us an order cancellation request to Folkmarket.com Customer Service via email at info@folkmarketgems.com or call us on (+92) (326) 8999919 and we will take care of everything! However, if your order has been shipped we will not be able to cancel it. Your best option then is to return the item for a redeemable voucher. Please note that in our efforts to deliver unmatched customer service, we aim to ship your order as soon as possible.

PAYMENT METHODS

We accept a number of secure and convenient payment methods:-

• Credit Card
• Visa Card
• Master Card
• Apple Pay
• Google Pay
• Meta Pay
• Shop Pay
• Direct Bank Deposit
• Western Union
• Wire Transfer
• PayPal on request in email at info@folkmarketgems.com

Bank Deposits (Preferable in Wholesale or Large Orders)

You are instructed here to contact us at info@folkmarketgems.com for details if you want to purchase in wholesale in large quantities.

Bank Deposit Details Available for Countries 

• USA
• Australia
• Canada
• UK
• Euro
• Singapore
• Turkey
• Belgium 
• Hungry
• New Zealand
• Belgium
• All European Countries

SAVE FEES COST BY BANK DEPOSIT FOR LARGER VALUE ORDERS | ADDITIONAL GET 10% DISCOUNT
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BANK DETAILS FOR INTERNATIONAL BANK DEPOSITS
______________________

Account holder: FMGS ROCKS LLC
Routing number: 026073150
Swift/BIC: CMFGUS33
Account number: 822000684865
Wise's address: 30 W. 26th Street, Sixth Floor
New York NY 10010
United States
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For local USA Bank details
________________

Account holder: FMGS ROCKS LLC
ACH and Wire routing number: 026073150
Account number: 822000684865
Account type: Checking
Wise's address: 30 W. 26th Street, Sixth Floor
New York NY 10010
United States
______

Contact for getting Local Bank details available for countries USA, UK, Euro Account, Australia, Canada, Belgium, New Zealand, Singapore, Turkey. Others can pay in International USD Account Above.
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Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number, and the exact date you made the wire transfer.

Western Union

Note: Please tell us the following information after you have paid using Western Union / Money Gram

1. 1. The 10 digit control number.
   2. Sender's name.
   3. The exact amount you send.
   4. Sender's address.
   5. Please contact us at info@folkmarketgems.com for details

   Here is details for western union or money grams
   
   Name: Adnan Akram
   Address: F-17, Islamabad ,
   Country: Pakistan
   Zip code: 44000
   Phone number: +923268999919
   ______________
   Send receipt to info@folkmarketgems.com and place order on " Checkout page" Once confirm, items will be shipped and tracking number will be added to your order.

Here is how can buy on folkmarketgems.com . It is very easy and user friendly for anyone to buy.