SHIPPING & DELIVERY

SHIPPING

Handling Time Duration before Shipping

As a global online seller, we ship dozens of orders daily all over the world. After receiving your order, we need to do quality-control in order to ensure the product's quality and security of your order and order information. Following steps are required before finalising shipping.

24 to 48 hours for Verification of Order: Verification is started immediately once order is placed. Verification is set for your own security to make sure client information of credit card or others are not misused. This will take 24 to 48 hours. Learn about How verification is processed..

Confirmation is sent immediately once verification is done

Certificate Processing Time: It typically takes 2 to 3 days to prepare the certificates for the gemstones. If the stones are sent to a laboratory for fresh certification after order confirmation, please allow an additional 2 to 3 days. Preparation of the Certificate of Authenticity begins as soon as the order is confirmed, ensuring you receive the most up-to-date certification for your gemstones.

Time Duration for Shipping of Retail orders: Retail orders will be shipped immediately once passed verification process or availing certifications on certain amount of orders i.e. more than $1000 USD.

Time Duration for Shipping of Wholesale orders / Pre-Orders: Wholesale or Pre- orders will be shipped with the time span of minimum one week or 15 days. It depends on availability of the stones.

SHIPPING COURIER SERVICES

Shipping Locations: After all done, Items are shipped as soon as possible from the following warehouses around the world:-

Via Dubai
Via Bangkok, Thailand
Via Pakistan

Due to location/time zone, destination distance from Pakistan, Thailand and Dubai, a few extra time may be required to ship the packages.

Shipping Courier Services

We offer flexible shipping options based on the size and weight of your order:

For Small Orders:
Lightweight or small-quantity orders are shipped via reliable courier services (such as DHL, FedEx, or similar), ensuring fast and secure delivery.
For Bulk or Wholesale Orders (100 kg to 1000 kg or more):
Large-scale shipments are sent via air cargo (airport-to-airport) or sea freight, depending on your preference.
- Sea shipping is a more economical option for very large or heavy orders, especially for international buyers.
- Air cargo offers faster delivery and is suitable when time is a priority.

Shipping Rates

Shipping rates vary depending on the quantity and weight of your order.

Free Shipping is available on higher-value orders under 500 grams.
Standard shipping rates start at $15 USD, and may be $25, $35, or $45 USD depending on the weight and destination.
For bulk orders (10 kg to 100 kg or more), shipping costs will be calculated at the time of order.

If you have questions, feel free to contact us for an exact quote.

Shipping Charges for Destinations?: Shipping charges to Russia, Australia, and South Africa is different from normal shipping charges due to the high price

FREE Shipping Policy – Details & Conditions

We are pleased to offer free shipping on many of our gemstone and crystal products when your order meets the following value and weight criteria:

Free Shipping on Small Orders:

If your total order value is $300 USD or more, and
The total weight of the package is 500 grams (0.5 kg) or less, You qualify for free standard shipping.

This is ideal for small, high-value gemstone purchases such as loose cut stones, fine mineral specimens, or small lots of raw crystals.

Free Shipping on Larger Orders:

If your order value is $1000 USD or more, and
The total weight is up to 1 kilogram, You are also eligible for free shipping.

This is perfect for wholesale buyers, bulk crystal purchases, or mixed lots that reach higher values.

DELIVERY TIME

Estimated Delivery Time & Remote Area Shipping

Delivery Timeframe:
Shipping time depends on your location. Most orders are delivered within 7 to 15 working days after dispatch.
Remote or Rural Areas:
If you live in a rural or remote area, please provide a clear and complete nearby address or landmark. This helps the shipping agents find your location more easily.
- Deliveries to remote areas may take longer than usual.
Possible Delays:
Delivery times can be affected by external factors such as:
- Public holidays or seasonal demand
- Severe weather conditions
- Customs clearance or transportation disruptions

Please note that these delays are beyond our control, but we’ll do our best to keep you informed and assist where possible.

TRACKING PACKAGES / SHIPMENT

Once your order is shipped, we’ll send you the tracking number by email or add it to your order details (based on your email preferences).

Sometimes, depending on the courier, there may be a 1-day delay between dispatch and when the tracking number becomes available.

If you haven’t received a tracking number yet, it likely means your order hasn’t been shipped yet.

Please note:
It usually takes 3–4 working days for us to verify, pack, and dispatch your order.

If you need help tracking your package or want an update, feel free to contact us at info@folkmarketgems.com with your order number – we’ll be happy to assist you!

IMPORTANT NOTES

International orders may be subject to customs clearance procedures that can cause delays in delivery.
Some shipments, such as standard international shipments, are not trackable

CUSTOM CLEARANCE

Please note: Import customs clearance is the sole responsibility of the buyer.

However, we’re here to help! Our team will gladly assist by providing any necessary documentation or information you may need for the clearance process.

If you require support, feel free to reach out to us via: