SHIPPING & DELIVERY

CUSTOMER SERVICES

Shipping charges are in USD.

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions

SHIPPING & DELIVERY

    1.  Items are shipped as soon as possible but due to location/time zone, destination distance from Pakistan, Thailand and Dubai, a few extra time may be required to ship the packages. Retail orders will be done immediately within 1 or 2 days. 
    2. As a global online seller, we ship dozens of orders daily all over the world. After receiving your order, we need to do quality-control in order to ensure the product's quality. There are different kinds of processing time for different items. The average processing time is 1 business day; however, it varies from the item's stock status or customized ordering. If your order includes popular items experiencing stock availability issues, the order can take between 4-5 business days to process. 
    3. We offer optional Shipping Insurance to protect your package against any lost or damaged shipments. For any issues reported, we will help to resolve your problems immediately.
    4. We ship your package by different postal services such as DHL, UPS, FedEx, Globex, Skynet, Thai Post, or GPO Pakistan post (Registered mail).
    5. The time duration of or reaching out to the destination depends on your location. In the case of the remote area or strict custom rules in any country may become a cause in the delay of the parcel.
    6. In the case of a rural area or remote area, please give the complete nearby address so the shipping agent can reach to your destination easily. In the case of a rural or remote area, shipment can cause a delay in reaching your destination.
    7. Please be advised that the shipping time can be affected by factors such as time of the year, severe weather and other disruptions. These are outside our control. The standard shipping times are as follows:-

    Shipping Charges for Destinations? 

    Shipping charges to Russia, Australia, and South Africa is different from normal shipping charges due to the high price for such destinations being charged by delivery companies such as UPS, DHL, Fedex. For Remote area, extra charges will be deducted. 

    What is the item processing time?

    After receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that times have been affected. Delivery times can be affected due to the impact on the manufacturing process, supplying, and courier companies. 

    RETURNS & REPLACEMENTS

    Faulty products can be returned to us if they have the following types of quality defects:

    1. Things are not described as shown
    2. Broken / Damaged
    3. poor quality materials,
    4. obvious color difference, 
    5. The major difference between the photographed product and the product received.

    If you experience the above problems, please contact us immediately at info@folkmarketgems.com. Please note that the item must be in an unused condition and contain all the tags and packaging (if any). If there is a fault in the product shipped to you that is a manufacturing defect, your product will be replaced. Price adjustments on previous purchases are not permitted. Stones should be the same as it is before returning, we have an identification system of stones.

    ORDERING

    At Folkmarket.com, our most important rule is that you feel comfortable buying the items you really want. If you want to cancel an order, the rule is that sooner you inform us the better! We dispatch our orders within 48 hours so be sure to let us know about any cancellations at your earliest.

    Cancellation of your order will depend on whether your order has been shipped or not. This is why; we give you a chance to cancel your order at any earlier time. If this is the case, please send us an order cancellation request to Folkmarket.com Customer Service via email at info@folkmarketgems.com or call us on (+92) (326) 8999919 and we will take care of everything! However, if your order has been shipped we will not be able to cancel it. Your best option then is to return the item for a redeemable voucher. Please note that in our efforts to deliver unmatched customer service, we aim to ship your order as soon as possible.

    PAYMENT, PRICING & PROMOTIONS

    We accept a number of secure and convenient payment methods:-

    • Credit Card
    • Visa Card
    • Master Card
    • Apple Pay
    • Google Pay
    • Meta Pay
    • Shop Pay
    • Western Union
    • Wire Transfer
    • PayPal on request in email at info@folkmarketgems.com

    Wired Transfer. (Preferable in Wholesale / Retail)

    You are instructed here to contact us at info@folkmarketgems.com for details if you want to purchase in wholesale in large quantities.

    Local Bank Details Available for Countries 

    • USA
    • Australia
    • Canada
    • UK
    • Euro
    • Singapore
    • Turkey
    • Belgium 
    • Hungry
    • New Zeland

    Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number, and the exact date you made the wire transfer.

    Western Union.

    Note: Please tell us the following information after you have paid using Western Union

    1. The 10 digit control number.
    2. Sender's name.
    3. The exact amount you send.
    4. Sender's address.
    5. Please contact us at info@folkmarket.com for details.

    TRACKING PACKAGES / SHIPMENT

    After we dispatch your goods, we will email you a tracking number for your order (this will be based on your email preferences). Depending on the chosen courier, there may sometimes be a delay of one working day between dispatching your order from our warehouses and obtaining the shipping tracking number. If you have not received a tracking number from us, it probably means that we have not sent out your order yet.

    Please be patient. Most orders take 3-4 days to complete the verification, packing, and dispatch process. If you require additional information on the location of your order, please contact us at info@folkmarketgems.com quoting your order number(s) and we will assist you.

    IMPORTANT NOTES

        • International orders may be subject to customs clearance procedures that can cause delays in delivery.
        • Some shipments, such as standard international shipments, are not trackable

    Top Collections

    Rough Gemstones Crystals

    Rough Gemstones Crystals
    Loose Gemstones for Sale

    Loose Gemstones
    Natural Sun Star Gemstone Cabochons gemstones

    Cabochons | Tumbles
    Fine Mineral Specimens for Sale | Rocks and Crystal Specimens for Collectors

    Mineral Specimens
    Black Tourmaline Crystal Pendants

    Crystal Pendants
    Buy Vintage Style Pink Gold Sapphire Ring

    Gemstone Jewelry
    Afghan Kuchi Jewelry

    Afghan Kuchi Jewelry

    Beryl
    Corundum

    Corundum
    Quartz

    Quartz
    Rare Gems

    Rare Gems
    Wholesale Loose Spinels For Sale

    Wholesale Gems | Industrial Minerals
    Tourmaline

    Tourmaline
    Peridots

    Peridots
    Garnets

    Garnets
    Topaz

    Topaz
    tourmaline gemstone for designing jewelry

    Select Loose Gemstones

    Flash Sale 10% Off

    Create your Bundle of Gemstones of Your Choice

    Button label

    Gemstone Ventures: Exploring Investments in Natural Minerals

    What is The Best Way To Sell gemstones? where i can sell Gems.

    What is The Best Way To Sell gemstones? where i can sell Gems.

    on Mar 24, 2024
    We'll discuss valuable tips for selling stones, including the best platforms to use. It's important to explore various avenues to reach potential buyers effectively when selling stones. Online platforms such as eBay, Etsy, and specialized gemstone marketplaces offer broad exposure to a diverse audience, providing convenient ways to showcase stones and connect with buyers globally.
    Unlocking Affordable Gemstone Prices: Explore FolkmarketGems Store

    Unlocking Affordable Gemstone Prices: Explore FolkmarketGems Store

    on Mar 19, 2024
    Folkmarketgems offers a diverse selection of both raw and loose gemstones tailored to your preferences. Curious about the popular gemstones they have available? Explore our list featuring prices and details of the most sought-after gemstones. Discover more here...
    Who are Buyers of Uncut Gemstones? Explore the World of Raw Gems

    Who are Buyers of Uncut Gemstones? Explore the World of Raw Gems

    on Mar 17, 2024
    Typically, gemstone cutters, lapidary artists, jewelry designers, avid gemstone enthusiasts, and collectors procure raw gemstones for a multitude of purposes. Discover more about their preferences and the reasons behind their acquisitions...
    Is Amethyst Stone Worth Per Carat? Rough Amethyst Price Per Gram

    Is Amethyst Stone Worth Per Carat? Rough Amethyst Price Per Gram

    on Feb 01, 2024
    Prime amethyst showcases a rich, deep purple hue and flawless clarity, ranging from eye-clean to loupe-clean. Despite its abundance, top-quality specimens with exceptional color and clarity fetch higher prices. Market demand plays a pivotal role, influencing the overall value of amethyst, with increased demand translating to heightened worth.
    emeralds buying guide

    10 Benefits you are buying Emeralds from Direct Emerald Sources

    on Jan 11, 2024
    Emeralds are one of the big three precious gemstones i.e Emeralds, Ruby and Sapphires. These three stones are called precious gemstones and thus the most valuable stones among colored stones due to their color and rarity. When purchasing emeralds, it's important to consider the direct source from where you can buy on good price with genuine stones purchases. One can get lot of multiple benefits from direct sources of emerald stones. Having direct source of stones, one can offer enhance purchasing experience. This will ensure also that you are buying the best quality emerald stones from the direct source. Here are following 5 benefits of buying emeralds from direct sources:- 1. Go to Direct Source for Assurance of 100% Natural Stones:- When someone buys emeralds from direct source, the first and formost benefits you get is to get 100% genuine stones. There are least chances that you will get fake stones or in other words, chances of buying fake stones becomes very very low. Direct source of stones can be three types:- mine owner, the contractor who work on the gemstone mines and the wholesale dealer who buys from the mine on auctions. It is likely to get genuine stones from these sources as they will have direct contact to the earthly reserves. From direct source, you will have a peace of mind knowing that you are investing in a valuable and genuine gemstone.  2. Can Avail Transparency and Ethical Sourcing: Direct Sources often have a transparent supply chain. One can easily understand and trace the origin of stones. Thus they are ensured that stones are ethically sourced. Mostly buyers want surety of ethical practices in gemstone community. Gemstones are supposed to use in smuggling also. In order to avoid such up-hazards, the buyers want to focus on ethical source of the stones. Sourcing directly from the source minimize such risks involvement.  3. One Can Get The Best Deals and Best Price Buying or purchasing directly from the main source will help you in reducing cost. You can get good deals in gemstones buying from direct source especially in raw gemstones. Contacting the direct source by eliminating middlemen, you can save money on your purchases of stones. You can get best quality gemstones within your budget. 4. Disclosure and Guarantees Will help you to build Trust  A mine owner or a manufacturer of cut stones can honestly disclose the treatment done on the stones. There are many ways where emeralds are treated such as minor oil, moderate oil, or resin filled.These treatments are done to enhance color and clarity. The direct source will definitely help you in disclosing treatments done or not. The Stone value is decided on the level of treatment a gemological certificate declares. For example, a “No-oil” AA (medium-high quality) emerald can charge 1.5-2x more than a “moderate treatment” AAA (top quality) emerald.  5. Enhance Hands-on Learning and Knowledge By involvement of direct source for stones, one can learn a lot. The main source is directly involved in the mining or supply from mine. Therefore they have the best knowledge about geology of region, mineral formation and other associated minerals found in the same areas. This will give you the best knowledge ever. This knowledge will also help you in understanding mineral and gemstone identifications.  6. Chance for Customisation or Custom Work The direct emerald sources may offer customization options for your gemstone purchase. He can make a mixed parcel within your budget or offer you many options to customized your deals. So far as cut emeralds are concerned, the manufacturer can create for you specific cut, in your desired sizes which will be suitable emeralds settings for your jewelry. This will help you to create a truly unique piece of jewelry that reflects your unique taste.  7. Direct Source Shows Variety of Stones Choices Having direct contact with the source, one can have lot of choices in selection of the emerald stones. There will be different qualities in emerald stones. You can choose your required choice or mix different choices. Direct source helps you in the selection of wider variety.  8. Support Direct source normally helps the businesses to move forward. On the other hand, you can support many local small businesses by purchasing from direct source who are usually away from the online world. This is especially for those who mine the gemstones.  9. Build Long Term Relationships Having relying on main source or buying from main source, one will have to build long term opportunity to build long term relationships with the gemstone dealers. You dont need to look here and there and waste your time. Especially emerald stones are precious stones which are short always and have low production around the world. Therefore if one gets a direct source of emerald stones, try to build long term relationships with them.  10. Direct source will show You New Production fast After building long term relationships with the direct source, they will always will be ready to share with you the fresh product according to your taste. Whenever seasonal mining emeralds will come every year, they will try their best to share the stuff with you. In this way, you will have chance to buy the fresh mined emerald stones.  There must be many factors which you have to face while contacting direct source of emerald stones such as language barrier, or logistical issues. You can do research to cater such issues. Practically, buying directly from source may not apply to all type of stones. However in precious stones like green emerald stones, it becomes essential.  In conclusion, buying the real green emerald gemstones from direct sources have lot of benefits. This includes genuine, authenticity, quality assurance, transparency, competitive pricing, custom options. By choosing to purchase from direct emerald sources, you can enjoy a rewarding purchasing experience while investing in a valuable gemstone and make money.

    10 things to keep in mind before buying genuine gemstones and minerals for sale

    on Jan 10, 2024
    Gemstones value increases @ of inflation. So be aware while buying gemstones. Because if you will purchase bad gemstones today, you will suffer even in the next 3 years. Bad deals will give you bad results. 
    A Faceter Beginner's Guide

    Tips for Selecting Raw Gemstones for Faceting | Buying Rough Stones for Lapidary

    on Aug 23, 2023
    It is most likely challenging for new gemstone cutters to buy and select rough stones especially when they know little or nothing about them. It will put you in a problematic situation of arguing with the gemstone dealer that the piece you gave needed to be more fit for faceting. I will share the basics that will serve as guidelines.
    How to Buy Crystals Online?

    How to Buy Crystals Online?

    on Jul 07, 2023
    Looking to buy crystals online? Start by researching reputable sellers. Read customer reviews and check for certifications. Understand the properties and meanings of different crystals to make an informed choice. Compare prices, shipping options, and return policies. Prioritize quality and authenticity to ensure a satisfying online crystal buying experience.